customer service - Went in with my Ford Escape Titanium that has been a 3 yr lease. Went through the process of buying my car outright (it has only 7,000 miles..couldn't find a better car or deal) Even though it was a Saturday (busy day for salespeople) Jon Rohlman was OUTSTANDING with customer service. Never pushy, calm, honest and personable. He drew out options for us, and stayed with us through the process, once we made our decision. First experience with Bruce Titus..being new in PO. I can easily recommend Jon for anyone looking to buy an auto. Knew his stuff !
I had a really good buying experience here. Everyone was really nice, especially Jon and Erin. They took the time to answer every single question I had, no matter how ridiculous they were. I definitely would recommend going here when you need a new car!
Recently had a warranty issue with my Ford Focus what seemed like two separate issues. I found the online appointment process great. Mr. Eckert Service Advisor checked me in and was attentive to my issue. The service person was helpful and explained the process.After completion of my service I mentioned a cargo cover that when I purchased the used vehicle was missing a part. Mr Echert said he would check on it for me. Port Orchard Ford Bruce Titus authorized a replacement. Thank You Mr Eckert for attending to this. They have great customer service.
Simply the best. 🙂
Carl Grutzeck was amazing to work with! It was a great experience from beginning to end! Thank you for your wonderful service. I love my new car!
PO Ford has the best service department in the region IMHO. They do what is promised, on time, done well, at a fair and reasonable rate. After dealing with many other service depts over the years, some good, some bad, I highly recommend PO Ford.
Had a nice visit at the Bruce Titus Ford. Deb, Keith, Rueben & Val were great to work with. Joe bought a 2017 Ford F-150. Were seriously thinking about buying a trailer.