Customer Testimonials
Great communications and no haggling. I found my dream truck online, called to verify it was still there and it was. Purchased the next day in and out in about an hour and a half (minus the test drive). Great salesman “Tony Rodriguez”. No bs just got me in the truck and on my way. No pressure and a very pleasant experience. Also noteworthy that they were having a good drive to give back to the community. A+++++
Ty Vandergriff gave excellent customer service! Wasn’t pushy and let me voice my concerns and questions freely. The process was friendly and painless and I feel I got a great deal for my money.
My experience from beginning to end of my ordering and purchasing process was great. I was always notified of the status of my order by an excellent salesman.
A great dealership to work with. Ty’s customer service was fantastic. He worked hard to get us the vehicle we wanted. His friendliness, and honesty backed up with no high pressure selling tactics made the experience a good one.
I had the the pleasure of dealing with Matt. He was incredible with customer service and helping get the price I wanted for a vehicle. Even with the hot market currently he worked hard to get the price down to what I thought was reasonable and I never felt pushed or pressured. I will always keep port orchard ford in mind when shopping for a vehicle! I highly recommend giving them a shout!
Awesome! Service! Ty was very upfront and honest and worked with me to get the car I absolutely wanted. Excellent hospitality and friendly environment. 10/10 would recommend to anyone.
I was met immediately- friendly CSAs made sure service was arranged quickly and I asked where a close place to eat was. The service was completed just when it was supposed to be and the checkout was seamless
Long story short. I’ve been driving around in old beat up trucks constantly lying underneath them fixing them. My wife always had a reliable car. So I decided it was my turn and bought a 2021 Mustang Fastback GT. I love it! Most of all the sales and service at Bruce Titus in Port Orchard exceeded what I expected. They have made my experience a great one! Thank you to Ruben for being my sales rep. For me buying a vehicle is a big expense and I usually have big anxiety but this time it was a very good experience. ...
Our experience with Port Orchard Ford was very positive. We were treated with courtesy and respect. It was a pleasure working with this dealership. Thank you to Bryan for making purchasing our Subaru a painless effort and to him and Gerardo for following up. Also a thank you to Ed Parry for reaching out to us concerning service. We highly recommend this dealership.
Port Orchard Ford...Ty Vandergriff helped a ton. He searched and searched for a car to fit my family's needs.. thank you! We love our new car!
Fast service (relatively speaking for purchasing a vehicle, did not have to spend the entire day there to complete the paper work. Friendly. Not high pressure.
Ruben and Monty both did an absolute great job gave me a very fair deal and I walked away with an excellent ranger four-wheel-drive
I had a great experience working with Tony while purchasing my car. He took his time to show me all there was to know about the car and how the features worked even though it was time for him to be off work and go home for the night. He is very polite and soft spoken, makes one feel very excited about there new car experience!
Awesome Guys!! The sales manager and the entire team were there and available for us the whole time! Financing was a breeze!! Helpful, bright, and cheerful young lady with our paperwork etc... THANKS
Excellent customer service. Erynn with Financing is very efficient, got us the best deal possible. Tony was our saleman he is absolutely one of the best sales man we have ever encountered.
My experience at Port Orchard Ford and Josh was 5 Star. I purchased my Mustang GT there in 2009 and would not go anywhere for my services. Josh was available for my with any questions and concerns. They serviced my car twice to find and resolve issues with my car. Port Orchard Ford to the woman where I pay my bill was great. Everyone is so friendly and courteous. I love doing my business with them. Thank you Port Orchard Ford.
Courteous, knowledgeable, and easy to work with. We will continue to get our cars from Ruben. Bruce Titus Ford treats their customers like royalty. I appreciate their fast, honest, service.
Warde provided me with excellent customer service 2/22/2021 through 2/23/2021. Warde informed early and often enough concerning the extent of the repairs required to the brakes etc. Warde arranged for transportation to my home on 2/22/2021 and return on 2/23/2021. Well done and thanks!
Matt greeted me with a smile excellent sales person everybody and your dealership was friendly I I was told he was moved to the crew excellent presentation of the vehicle knowledge meant I would highly recommend him again
Easy. The best experience I have ever had with a new car purchase. I recommend Port Orchard Ford to everyone I know! If I need to purchase another vehicle I am definitely a return customer!
I bought a new car to replace my 16 year old Ford Escape at this dealer. The main reason was the friendly, honest and expertise of the service team.
Visit was great!! Josh was very helpful! I didn't have an appointment when I stopped in, but I stopped anyways just to see if I could have something taken a look at. I was told that in fact I did need an appointment but they would get me in as soon as they could. I didn't mind making the appointment but after explaining to Josh my concerns about my engine he said, "ok, I really want to make sure we get that looked at right away!" He asked if I had some time to hang out ...
Josh and Matt got me right in to address why my engine light came on, had it fixed within minutes. Josh also ordered a part that had a recall notice!!
The Service Department is TOP NOTCH! Always professional and always going the extra mile! Warde kept me informed of the status of my vehicle and I was ready as promised if not earlier. Great Service all the way around.
This is my second purchase from the dealership. The sales staff was supportive and honest. I left feeling like I had gotten a good deal, but also had peace of mind. The dealership offered free car washes and oil changes for life. Ruben Ojeda was our sales guy. He was friendly an open. I didn't have to pull out my calculator and ensure I was getting a fair deal. He did it for me. I will buy from him again.
Excellent service as usual. Warde is certainly an asset to dealership. Warde kept me posted on progress and answered all my concerns. Definitely 5 stars
Very pleased with service. Great people to deal with. Completed work in less time than anticipated. Provided shuttle service while vehicle was in the shop
Very professional and quality service and personnel. Their attention to COVID-19 processes and procedures was excellent. Port Orchard Ford is my dealer of choice.
Excellent sales experience. Very helpful and informative decision making support. This dealer always has the clients interest in mind and is never pushy. We will always buy from here.
Great overall experience buying our new truck here. Knowledge, transparent, and they moved fast. Great prices and good value on trade in. Would highly recommend.
Once again, quick friendly service even though it was quite busy! You guys are great and easy to recommend to anybody for their automotive needs. Thanks again!
Great customer service! Unlike most dealers in the area the Port Orchard staff takes the time to listen to the customers needs. I have purchased a couple of vehicles here and they have made a lifetime customer of me!
Excellent service and my truck was competed on time. The Service rep went over everything with me and walked me to my vehicle. Also, the transportation provided by the dealership was outstanding to pick up my truck from my home.
Honest and prompt service. I stepped in to check out a car and I was happy with the responses and courtesy extended. I was able to have a great purchase experience.
Each time I come here I receive exemplary customer service. The staff are friendly, courteous and professional. They give me peace of mind and confidence.
Bryan T at Port Orchard Ford was great. He was patient while I contemplated financing options. All the staff are as very friendly and helpful.
Ruben was awesome to work with very personable and helpful. Monty was very welcoming and friendly. Definitely will return here for business in the future. Keep up the good work!
I have always had a good experience at Bruce Titus ford I want to say your service dept is awesome. Want to thank Ward in the service dept. Thank you
Pickup isn't exactly equipped the way I was looking for (carpet and locking rearend missing) . But it's ok. Better spare parts availailability is needed.
Hands down, this was the easiest, most pleasurable car buying experience I've ever had. Ty, Sabrina and the rest of the Bruce Titus team made the entire process seamless and stress-free. This is a great group of people to do business with. Thanks again!!
They did a good job! They had a nice report for me to take home, showing what they have done on the car. I also got my car washed!!
I found my salesman, Ty, to be very accommodating to my view of a new truck. He is a very nice man and knowledgeable agent of sales to me
Port Orchard Ford is worth the 25 minute drive due to their great customer service. Warde always greets me with a warm smile and gives you that classic customer service. The facility is old but adequate and has a touch of history with photos of when the dealership once sold Ford tractors. They now have on site car wash facilities! Overall a great place to service your vehicle.
Great service and financing was wonderful. This is my second car with Port Orchard Ford. I will go back again ...Highly recommend port orchard Ford
Great people, on time, no problems. I would recommend others to go to Bruce Titus for service. Jacob offered a free car wash and that was pretty nice.
This dealership claims to be low stress low hassle and they absolutely are! The approach and the customer service were refreshing! I did not fee like anything was being hidden from me and I walked away with a good deal on a very nice vehicle. Three thumbs up for Port Orchard Ford!
Everyone here was amazing & I was treated with total respect; unlike at other dealerships nearby. This was by far the easiest car buying experience that I have ever had. Thank you so much to Tony for being knowledgeable & answering all of my questions. Thank you also to all of the others that I encountered because you all were awesome & easy to work with. The paperwork portion was super easy too. You guys have my business for life.
This is the best place and the workers are awesome i would very much recommend highly of them for everything I have sent my daughter there now
Fast, professional service, from check-in to check-out. Facilities were very clean. All working personnel utilized masks and there were definite indicates of extensive cleaning. Who could ask for more. Many thanks.
Josh did a great job of fitting my repair in with other existing appointments. Very professional, courteous and efficient job. Wait time was minimalWill certainly be back!
My service was great as always, thank you! Got to work with Josh yesterday, and while everyone there is fantastic, Josh is definitely my favorite. He was the first one I worked with a few years ago, after working with a much less pleasant team member, and he was so nice. It was refreshing. Thanks again!
Had a great experience working with the parts service department! I ordered a part and the service department squeeze me in and got the job done very quickly.
Great people not stressful best dealer experiance yet. Easy quick friendly lots of dealer inventory I recommend to all friends and family hands down best in Kitsap county
Port Orchard Ford got me in the truck I wanted in no time. Tony Rodriguez and Erin Yoo were a great team helping me to find the right fit. I will visit them again in the future.
No complaints. Was a pleasant transaction. Ty was good to work with. The whole experience was very positive. I am running out of things to
Ruben help us to get new car, he really nice and taking care us until we got the car we want so that thank you.. I give him highest star
Best experience I’ve ever had had a lot . Rueben was great and so was Ty. I would highly recommend this lot as there was completely no pressure. Everything from the receptionist, to the manager to the salesman to the financing was great. It's hard to find a business in general that has good people. All of the staff I interacted with were great and smiling. Very good people at Bruce Titus Port Orchard Ford was honestly the best experience I've ever had buying a car. And I've bought a lot of cars.
Jon Rohlman was extremely helpful. The whole experience was very easy. Got a great vehicle for an amazing price. Would recommend the dealership to friends.
Great customer Service and the sales rep were super friendly. They work with me to get the best deal . I will definitely recommend this dealer to my friends and family.
Fantastic service 5 star treatment as always! Ruben took care of me from when I walked in all the way to the very end of the deal. I have been treated very well here for my last 3 purchases and would recommend them to friends and family.
We had a wonderful experience with Ty. He went above and beyond. The car mat had a huge hole so he found us new car mats. We notice a chip in the windshield and he ensured that it was taken care off. Good advice on a local restaurant.
I bought a 2016 Mazda 3 here and the level of helpfulness and response was amazing! Through the entire purchase, communication was excellent. Thank you Jon, Aaron and Patrick!
Super friendly and fun to talk with! Understanding of what we wanted and what we were looking for. We will definitely be back again! Thank you
Curtis helped us purchase a vehicle for our daughter. The experience was easy with no pressure. The paperwork was completed quickly and accurately. We would definitely buy from Port Orchard Ford again. Ask for Curtis!
We knew what we wanted for the most part. But put off going in because we really didn’t want to be hassled by a salesperson. decided to do it and we are glad we did. We were greeted by Ty, who was friendly and down to earth. He listened to what I wanted and provided the exact vehicle. Poor guy...I ended up not wanting that one and had him going from lot to lot. All the while, he was courteous and funny. He found the one I wanted. From test drive to signing paperwork, Ty was so easy ...
Schedule for a test drive and thw vehicle was ready to go when we arrived. No pressure and people are easy to talk to. Made my buying experience a breeze. Thanks guys...
We had a great experience with Bruce Titus Ford. Josh, our service provider was great. We were not happy with our Lincoln dealer so we took our new Aviator to Bruce Titus for warranty work and they are close by to us. Thanks!
The car buying was seamless. I purchased the vehicle I wanted at the price I wanted. Gerardo Navarro was a great salesman. I appreciate the excellent customer service.
Always excellent and timely service. Have been taking my vehicle to Port Orchard Ford since my relocation to the area for close to two years now, and will continue to do so in the future. Thanks guys!
Very nice person to work with. Listened to problem and knowledgeable. Also praised his crew and i thought that was admirable. Shuttle driver very pleasant..
I had Great service. The Waiting area was very clean. We had Very good experience overall. I will be back for more service when required
Hello, Ruben and the staff were all great to work with, easy transaction, I would highly recommend Ruben and Bruce Titus ford. thank you. Chuck
Excellent experience. No fuss, no b.s., made the buying process as easy as it could be. Ask for Ty. He was a dream to work with.
Ty was absolutely awesome. Will recommend him and Bruce Titus Ford to anyone who asks. Also, Sabrina was very helpful during our online chat. Extremely happy customer.
Bruce Titus Ford has a very professional yet friendly environment. Service is quick, the courtesy shuttle is timely and the mechanics fix the problem in one go. Not to mention everyone there is super nice
My family returned back to Titus Ford because of Gary Lowery who sold me my son’s first Car. The professionalism continued with Tony Rodriguez because Gary was off the day I came in to test drive a used truck, but ended up buying a brand new 2019 Ford Ranger because of Tony Rodriguez listening and not pressuring the sale but to understand exact what I wanted and allowing me and the wife to talk about our decision to go forth with new vehicle and answering questions without pushing the salad. The same reasoning I returned and specifically ask for Gary , ...
Very friendly and welcoming, super professional. He explained everything to me I didn’t understand, best car buying experience so far, would definitely buy from Bryan again.
My best experience buying a car without a doubt. All staff very friendly and polite. I would recommend port Orchard ford to everyone. Very well done.
Ty was friendly and professional. Our car was financed quickly with preapproval. They detailed the car while we went to lunch. Was able to test drive in city and on highway. Was a little disappointed that gas was not full and one brake light was out
Pleasant, No Pressure, not hurried. Answered all questions. I have purchased 6 vehicles through this dealership. Each time our Sales person has taken the time to explain all the features of the vehicle.
Ty was very helpful guiding me through and helping me understand the car buying process and very easy to work with and get along with.
There is no pressure straight to the point and listens to what you want. Much appreciated!!! I would be very comfortable going back if I wanted to look at another vehicle.
I had a fantastic experience working with the sales chief Gary. Got a fair price and a quick deal on a new ford transit connect.
The process of purchase was very straightforward and the final steps for paperwork was within a 1/2 hr to completion. Very satisfied in the purchase 😊
It was the easiest purchase we have done in years - Gary did a great job, his opening line was great. I was looking at a dark colored truck. My concern was that we live on a gravel road that the new truck would always look dirty. Gary said that we could get FREE car washes anytime at the dealership to keep the new truck looking great. Very easy and fast transaction.
TY at the Port Orchard Ford did an awesome job of showing us all our options, was able to answer all our questions, and was very helpful throughout the whole process!
Dave and the guys get things done fast! True professionals in their service department ! They make things happen when it comes to taking care of your automotive service needs
Gerardo was very helpful and patient while I looked the vehicle over thoroughly. He answered all of my questions and made the process possible. No pressure to hurry up or make a decision
I like coming here because the staff and service is always exemplary, and I feel like a valued customer. I trust them doing the job right.
Excellent nice and fast good people very helpful they had a very good selection to choose cleaned up and washed the truck we picked out and on our way.
Hard the best experience buying a car today these people rock.... friendly, fast , service very accommodating... would highly recommend buying a car from these people thank you all so much!
We have been looking for a (RARE) supercab for 3 months. Port Orchard Ford called, and I confirmed the model, color, equipment and price. I actually got more truck than I had hoped for and we could not be happier. Gary was very knowledgeable and up to the challenge of setting up the computer link. The Ranger is a superior product and the staff is great. I feel fortunate that I was able to buy at my closest dealership this time. It will make service that much easier in the years to come. Thank you Gary and all.
I purchase and service all of my vehicles at Port Orchard Ford. I always see Gary to buy them and Josh to service them. Both are always willing to go the extra mile to make sure I am taken care of!
NO pressure, honesty, fantastic customer service. No comparison to other dealerships we have visited. This is where we will buy our car. Maybe not today, but we will buy it from Bruce Titus Ford for sure.
Great dealership but really love the employees. We’ve had the pleasure to work with Gary L. on multiple vehicle purchases and I feel blessed to say not only do we have a great working relationship, but also now a wonderful family friend. If your headed to the ford dealer you’ll want to ask for “Gary” he’s one of the good ones!
Great dealership but really love the employees. We’ve had the pleasure to work with Gary L. on multiple vehicle purchases and I feel blessed to say not only do we have a great working relationship, but also now a wonderful family friend. If your headed to the ford dealer you’ll want to ask for “Gary” he’s one of the good ones!
I unexpectedly had to buy a new car and this was the first time I had to buy it myself. Gary and everyone here were wonderful and I was so happy with the deal and my new car. We have bought many cars here and would recommend them over and over again. Thank you.
In the past I have traveled to Seattle to take advantage of typically lower prices. I shopped Port Orchard Ford and found that they were very competitive. The staff were great to work with and accommodated me with what I wanted for my trade value; though I was glad that I did my homework. Gary Lowery was awesome to work with! In the end, I drove away feeling that transaction was a win for both parties. I'd let my elderly mother buy a car here.
This is the second truck i bought from them. I have done service with them for six years now. All of the staff is always amazing. No pressure sales. Will be back for the next one. Thanks Gary.
Friendly, straight forward and very helpful. All the staff were welcoming. Gary was great to work with. No pressure and no hassle. I would definitely do business here again.
