I am so glad that I bought my fantastic Ford C-Max at Bruce Titus Ford in Port Orchard. I take my car back to them for all services. The staff is top notch and the customer service is incredible.Thank you to all and my service advisor Warde Eckert! THANK YOU!!!
Great care and service! They did a thorough job in a timely and professional manner. The serviceman Dave was warm and personable. New to the area he made my first experience here a good one!?
People are more likely to say what went wrong rather than what went right. That being said: This was the easiest least stressful car purchase I have ever had. Friendly staff that knew what they were doing. There were no "glitches" anywhere. I was able to get the car I wanted for a good price. I was able to have as part of the package ongoing benefits for my car to keep it running and looking good for a long time. I was expecting a rough experience in buying a car and I would have told you about it just like everyone else would, but I can't. See my addendum. Not so good. I am am able to recommend this dealership without reservation. ?Bruce Titus Ford Port Orchard WAI bought a charger in January. On Thursday I had to drive 3 hours in the rain. That night I opened the trunk on my new car and found my clothes and everything else soaking wet. Today I'm home and opened the trunk to dry out- behold! They knew about the problem and had caulked the area around the spare tire- a lot of caulking. So much for full disclosure to the buyer.
Dave was very helpful, informative, and personable during my check in for my first service at the Port Orchard Ford dealership. He also helped me check out and make another appointment for a recall service my car needs. I recently moved from the east coast and only feel comfortable having my car serviced at Ford. The environment was very friendly and welcoming. The staff were extremely nice to my two year old and the waiting area had a few activities for kids to keep busy. The chairs were comfortable during the wait and coffee and free donuts were also available.
I would give the service department 5 stars on their handling of an air bag recall on my 12 year old Ford Ranger. Another Ford dealer responded "we don't have the parts". Port Orchard Ford special ordered the parts and performed the repair in a very timely manner.
All except new car detail was supurb
I had the best car buying experience I've ever had at Bruce Titus in Port Orchard. After car shopping at dozens of dealerships in the last month and almost giving up I am so thankful to find Jon at Bruce Titus. Not only did he go above and beyond to save the car I wanted as I was 2 hours away but it was refreshing to have a salesman with not only a personality but a ton of knowledge about the car I was interested in. Jon made our car buying experience fun, fast and easy. There was no pressure no stress and we actually had a good time while we were there. I can truthfully say I will never buy a car anywhere else.
Excellent, fast service and a great customer experience